FAQ & Site Info

All product prices and shipping costs are listed in USD. Please use www.xe.com for daily conversion rates into your local currency. Please keep in mind that this is only and estimate, as PayPal use their own exchange rates.

We ship from Montreal, Canada.

The vast majority of products are brand new and unopened in their original retail packaging. This will also be indicated in the product description. We mostly use stock photos in order to speed up the listing process. If the original packaging shows some wear and tear, then we will take a photo and post it with the listing so that you can have a look. We do on occasion sell used products. They may or may not come with the original packaging and documentation. If a building kit is missing documentation, then we will locate the PDF version and email it to you. Any missing pieces or parts will be mentioned in the listing along with their respective part numbers (if available).

Unfortunately our storefront provider eCrater does not provide live currency exchanges. Please visit www.xe.com in order to obtain a daily exchange rate into your local currency. Please keep in mind that PayPal will use their own exchange rate during the payment process, which will differ somewhat.

We generally ship within 1 - 2 business days after payment. If there are any unforeseen delays (such as weather) we will inform you accordingly.

Items that are sent via regular package mail have no tracking numbers. Transit times will vary greatly depending on distance and how often the package must be switched from one postal service to another. Therefore we can't provide an exact estimate. The transit times that we indicate under the product description are good averages. Please use that information as a general guideline. If the package is sent with a tracking number, then we can provide you with an exact estimate. You can also inquire about this before making a purchase. Please do keep in mind that customs agents may take the package for inspection. In those situations the transit time can be delayed for 1 to 2 weeks.

No, we do not add any sales tax to your order. What you see is what you pay.

Yes, of course. Please send us a list of the items that you want and we'll provide you with the combined shipping price.

Buyers who reside in major urban centres will receive delivery by UPS by default. UPS always includes a tracking number. Shipments to smaller towns and cities or rural areas will most likely be sent by regular package mail which does not include a tracking number by default. However, we can upgrade the shipment for an extra fee. We always try to use the most cost effective service in relation to the price of the item.

Buyers who reside in major urban centres will receive tracked package delivery by default. Either with Canada Post or UPS. Most small towns and rural areas can only be serviced with CP. Depending on the location CP decides whether to include a tracking number or not. We always try to use the most cost effective service in relation to the price of the item.

SMALL AND MEDIUM SIZE PACKAGES usually contain lower value items and sending them with a tracking number tends to be cost-prohibitive. The default shipping price that you see in the listing therefore reflects a regular air mail package. We can however upgrade the shipment to a faster service which includes a tracking number if you agree to pay the extra fee. But this might be cost 2x - 4x more. LARGE PACKAGES are often in a shipping price range that makes it feasible to ship with UPS Air instead of Canada Post. In those cases we will indicate UPS Air in the listing. The destination must be a major urban centre, and one that UPS can service. Examples: London, Paris, Berlin, Rome, Melbourne, Auckland, Tokyo or Seoul. Buyers who reside in major urban centres will receive tracked package delivery by default. Either with Canada Post or UPS. Most small towns and rural areas can only be serviced with CP. Depending on the location CP decides whether to include a tracking number or not. We always try to use the most cost effective service in relation to the price of the item.

If you reside in the USA you can import goods up to a value of USD $800 PER SHIPMENT without having to pay duties or state sales tax. Any value above $800 may incur duties and taxes. We can't tell you how much. You would either have to contact US Customs or wait until the carrier delivers the package and informs you of the amounts to be paid. This will either be the U.S.P.S. or UPS. The best solution is to split an order into multiple shipments. The extra shipping cost will usually be the same or lower than the combined duties and taxes. Not to mention less complicated.

Every country has different rules and regulations regarding duties and taxes (aka de minimis) . The following website has a list of many countries. Please have a look in order to inform yourself. If your country is not listed, then please contact your local customs agency for information. http://www.borderlinx.com/en/pages/faq/duty-free-limit

No, because the products are shipped within Canada. Nothing is being imported from abroad.

Yes, of course. But please make sure to notify us immediately after paying. This is an extra step and we need time to prepare the invoice for you. Please provide us with the name of your business and the address. An invoice copy will be included with the package. This is a requirement for customs processing. Either the postal service or UPS will perform the customs processing for you.

Yes, of course. Please notify us before making a payment and we will send you an invoice without shipping fees. Afterwards please send us a prefilled shipping label with all of your information including your customer account number. The only carriers that we accept are: UPS, FedEx, DHL, Purolator, ICS Courier and Canada Post.

Unfortunately we cannot accept returns for toy products. Whether brand new or used. For missing parts please contact Mattel Consumer Services directly. They will send them to you for free. This only applies to new products that came with the original packaging. https://support.megabrands.com/en-us/request. In the event that Mattel can not ship the spare parts to your country, please contact us and we will try to obtain the parts for you. You only need to pay us for postage.

For missing parts please contact Mattel Consumer Services directly. They will send them to you for free. This only applies to new products that came with the original packaging. https://support.megabrands.com/en-us/request. In the event that Mattel can not ship the spare parts to your country, please contact us and we will try to obtain the parts for you. You only need to pay us for postage.

Generally speaking you can contact Mattel Consumer Services directly for spare parts. Please visit this website: https://support.megabrands.com/en-us/request. You will require the original packaging because Mattel will request the UPC/EAN code and manufacturing date code. Without this information it is impossible to order spare parts. In the event that Mattel can not ship the spare parts to your country, please contact us and we will try to obtain the parts for you. For customers who did not purchase the product from us we charge a flat USD $10.00 for this service + postage/shipping (cost depends on weight and measure).

Yes, we'd be glad to help. We require a photo of the UPC/EAN code and manufacturing date code on the original retail package. Mattel requires this information in order to request spare/missing parts. Without this we cannot assist. For customers who did not purchase the product from us we charge a flat USD $10.00 for this service + postage/shipping (cost depends on weight and measure). The service is waived for customers who purchased the product directly from us.

Unfortunately not. We don't engage in trading. Only product sales.

Yes, but only under the following conditions: 1) You must deliver the product to us at no cost. We can also send you a prepaid shipping label, but the cost will be subtracted from the negotiated purchase price. 2) No missing, modified, damaged parts or glued together parts. 3) We will only pay you after having received the product, inspected it and determined that there are no missing, damaged or modified parts. 4) It must be a genuine product, not a knock-off/copy. We can determine this quite easily during inspection. 5) There must be a reasonable demand in the marketplace. If there isn't much of a demand, then we cannot buy the item for resale. 6) Your asking price must be at least 25% or $10 lower than the general market price, whichever is higher. We do have to make a reasonable profit on the resale in order to get paid for our labour. 7) We can pay you via PayPal or other methods only available in Canada: E-Transfer, Certified Check, Money Order or Cash. 8) This FAQ does not constitute a binding contract in the event that you meet all of the stated requirements. We must still evaluate whether the opportunity is financially feasible from a profit perspective.

Yes, but only under the following conditions: 1) You must deliver the product to us at no cost. We can also send you a prepaid shipping label, but the cost will be subtracted from the negotiated purchase price. 2) The original retail package must be included. We prefer a pristine package, but are willing to consider some wear and tear. 3) Open box is OK, but only with some wear and tear. 4) ALL of the parts must be in their ORIGINAL factory sealed bags. Anything that was opened or repackaged (e.g. zip-loc bags) will be considered a used item. 5) We will only pay you after having received the product, inspected it and determined that there are no missing, damaged or modified parts. 6) It must be a genuine product, not a knock-off/copy. We can determine this quite easily during inspection. 7) There must be a reasonable demand in the marketplace. If there isn't much of a demand, then we cannot buy the item for resale. 8) Your asking price must be at least 25% or $10 lower than the general market/retail price, whichever is higher. We must earn a reasonable profit on the resale in order to get paid for our labour. 9) We can pay you via PayPal or other methods only available in Canada: E-Transfer, Certified Check, Money Order or Cash. 10) This FAQ does not constitute a binding contract in the event that you meet all of the stated requirements. We must still evaluate whether the opportunity is financially feasible from a profit perspective.